Responsible Gaming — Play Smart, Stay in Control
At 88fi, we believe that entertainment should always come first. Gambling is a recreational activity — and for the vast majority of our players, it remains enjoyable and well within personal limits. This page is dedicated to helping every 88fi player understand the tools and resources available to keep their gaming experience safe, healthy, and firmly under their own control.
Responsible Gaming Features at 88fi
We provide a set of player-controlled tools designed to help you manage your gambling activity. All of these features can be requested by contacting our support team at [email protected] at any time.
Set a maximum daily, weekly, or monthly deposit cap in Bangladeshi Taka to ensure your spending never exceeds what you are comfortable with. Once set, a limit can be reduced immediately but any increase takes a 72- hour cooling-off period before taking effect — protecting you from impulsive decisions.
Request a short-term break from the platform — available in durations of 24 hours, 7 days, 14 days, or 30 days. During a time-out, your account is suspended and you will not receive any promotional communications. Your balance and account history are preserved and accessible when the period ends.
If you feel that gambling is having a negative impact on your life, you may request a self-exclusion of 3 months, 6 months, 1 year, or permanent closure. Self-exclusion is not reversible within the chosen period. During self-exclusion, all marketing is halted and any remaining balance is held securely until the period expires or, in the case of permanent exclusion, returned to you.
Enable session time reminders so that a notification appears at regular intervals — every 30, 60, or 90 minutes — informing you of how long you have been playing and how much you have wagered during that session. This gentle prompt helps you stay aware of time and spending without interrupting your enjoyment.
Beyond deposit limits, you may also request a maximum wager size per bet or a net-loss ceiling per day, week, or month. Once your loss limit is reached within the defined period, your account will not allow further real-money bets until the period resets. This tool is especially useful for slots and live casino sessions.
Our dedicated support team is available around the clock at [email protected] — Bangladesh Standard Time (BST, UTC+6). Whether you need to activate a limit, request a time-out, or simply talk to someone about concerns regarding your play patterns, our team treats all responsible gaming enquiries with absolute confidentiality and priority.
Recognising Problem Gambling
Problem gambling is not always obvious. It can develop gradually and affect people from all walks of life. The following warning signs do not automatically mean you have a gambling problem, but if several of them apply to you on a regular basis, we strongly encourage you to use 88fi's self-exclusion tools and seek external support.
Common Warning Signs
- Chasing losses: Continuing to play to recover money you have already lost.
- Spending beyond your means: Using money earmarked for rent, food, or bills to fund gambling.
- Secrecy: Hiding your gambling activity from friends or family members.
- Preoccupation: Thinking about gambling constantly, even when doing other activities.
- Neglecting responsibilities: Missing work, family events, or social engagements because of gambling.
- Borrowing to gamble: Taking loans or using credit to fund your play.
- Inability to stop: Repeated failed attempts to cut back or quit entirely.
- Mood swings: Feeling irritable, anxious, or depressed when not gambling or after a loss.
Ask Yourself Honestly
The questions below are designed to help you reflect on your gambling habits. If you answer "Yes" to three or more, we encourage you to contact 88fi support and explore self-exclusion options.
Have you ever gambled with money that was intended for essential expenses such as rent, groceries, or utilities?
Do you find yourself spending more time or money on gambling than you originally planned?
Have you tried to cut back or stop gambling but found it difficult or impossible to do so?
Have you borrowed money or sold belongings to fund your gambling activity?
Do you feel restless, anxious, or irritable when you are not able to gamble?
Have you lied to family members or friends about how much time or money you spend gambling?
Do you often return to gambling the next day to try to win back money you lost previously?
Has gambling negatively affected your work, studies, or personal relationships?
How to Activate Your Controls
Activating any responsible gaming tool at 88fi is straightforward. Follow these steps to get a limit, time-out, or self-exclusion in place as quickly as possible.
Access your account at 88fi.io using your registered username and password. All responsible gaming controls are tied to your individual account, so you must be logged in to request changes. If you cannot log in, email [email protected] directly and our team will assist you.
Send an email to [email protected] with the subject line "Responsible Gaming Request". In your message, specify which tool you want to activate — deposit limit, time-out, self-exclusion, wager limit, or loss limit — and the parameters you prefer (e.g., "daily deposit limit of ৳2,000" or "self-exclusion for 6 months").
To ensure the request is coming from the account holder, our team may ask you to confirm your registered email address or a recent transaction reference. This step protects you against third parties attempting to modify your account settings without your consent.
Once verified, your requested control is applied to your account and you receive a confirmation email. Deposit limit reductions and self-exclusions take effect immediately. Deposit limit increases are subject to a mandatory 72-hour cooling-off period before they become active.
Your responsible gaming settings are not fixed forever — except in the case of permanent self-exclusion. You may review, tighten, or (subject to cooling-off periods) loosen your controls at any time by contacting the support team again. We recommend reviewing your settings at least once every three months.
21+ Only — Strict Age Verification
88fi operates exclusively for adults aged 21 and above. This is a firm, non-negotiable requirement — not a recommendation. Before a player can make their first deposit or access real-money games, they must pass our age and identity verification process.
Acceptable identity documents for verification include a valid Bangladeshi National Identity Card (NID), passport, or birth certificate. Players who are unable to provide satisfactory proof of age will have their withdrawal access suspended until verification is completed.
If any account is found to be operated by a person under the age of 21, it will be permanently closed and all associated funds will be forfeited in accordance with our Terms and Conditions.
Protecting Young People
- Parental controls: We encourage parents and guardians to use device-level parental control software to restrict access to online gambling platforms.
- Reporting underage accounts: If you believe a person under 21 has created an 88fi account, email [email protected] immediately with subject "Minor Account Report".
- Zero tolerance: Any attempt to circumvent age verification, including using another person's identity documents, constitutes fraud and will be referred to the relevant authorities.
88fi's Responsible Gaming Pledge
Responsible gaming is not a box to be ticked — it is a core part of how 88fi operates. We hold ourselves to the following commitments on behalf of every player on our platform, from Dhaka to Cox's Bazar.
What We Commit To
- Transparent odds: All game return-to-player (RTP) rates and house edge information are made available to players upon request.
- No pressure marketing: We will never send promotional emails to players who have opted out or who are currently under a time-out or self-exclusion.
- Fair bonus terms: Wagering requirements and bonus conditions are clearly stated before any promotion is accepted.
- Priority support: Responsible gaming requests are escalated above standard support queries and handled within 2 hours at all times.
- Regular review: Our responsible gaming policies are reviewed at least annually and updated to reflect best practices in player protection.
- Staff training: All 88fi support staff receive training in identifying the signs of problem gambling and in handling responsible gaming requests with sensitivity.
Support Is Always Available
Whether you need to activate a limit, have concerns about your own play, or want to help someone else, our team and the resources below are here for you — 24 hours a day, 7 days a week.
88fi Support Email
Reach our responsible gaming team directly at [email protected] — use subject "Responsible Gaming Request" for priority handling. Available 24/7 in BST (UTC+6).
Response Time
All responsible gaming emails are acknowledged within 2 hours and fully resolved within 24 hours, including weekends, Eid, and public holidays observed in Bangladesh.
Confidential & Private
All responsible gaming enquiries and account restrictions are handled in strict confidence. Your request will not be shared beyond the 88fi compliance team and will never affect your eligibility for account access on return.
Serving All of Bangladesh
Our support team serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — all in English, on Bangladesh Standard Time.
Important Disclaimer
88fi is an entertainment platform. Gambling involves financial risk and is not a reliable way to make money. The house always maintains an edge over the long term, and no strategy or system can guarantee consistent winnings.
Never gamble with money you cannot afford to lose. Set a strict entertainment budget before each session and treat any winnings as a bonus, not an income stream. If you are in financial difficulty, please do not gamble — contact a financial counsellor instead.
By continuing to use the 88fi platform, you confirm that you are aged 21 or over, that gambling is legal in your jurisdiction, and that you are playing voluntarily for entertainment purposes. If at any point this ceases to be true, please use the tools described on this page immediately.
Enjoy 88fi — On Your Own Terms.
Now that you know what tools are available, you can enjoy 88fi's full range of 500+ games, live cricket betting, and instant BDT payments with confidence. Set your limits, know your boundaries, and play for fun.
21+ Only Please gamble responsibly. 88fi is an entertainment platform.